Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) form the agreement between 24/7 Flexi Storage Ltd (“we”, “us”, “our”) and the customer (“you”, “your”) for the rental and use of a storage unit. By booking and accessing a unit, you agree to be bound by these Terms.

2. Booking and Access

  • Units are booked via our online portal with real-time availability.
  • On completion of booking and payment, you will be issued a unique access code to enter the facility and your unit.
  • Access is 24 hours a day, 7 days a week, unless temporary restrictions are required for maintenance or security.
  • Your access code is personal; you must not share it with unauthorised persons.
  • You are responsible for locking your unit securely and ensuring your stored items are safe.

3. Permitted Use of Units

  • Units are to be used solely for storage of goods that you own or are lawfully entitled to store.
  • You must not store:
    • Perishable goods or living animals.
    • Explosives, flammable substances, or hazardous materials.
    • Illegal items or goods obtained unlawfully.
  • You agree not to conduct any business or living activities within the unit.
  • You must keep your unit clean and ensure goods are packed/stored safely.

4. Payment and Fees

  • Storage fees are payable monthly in advance.
  • Invoices are issued electronically and can be paid online via your account.
  • If payment fails or becomes overdue, late fees and administrative charges may apply as outlined on your invoice.
  • If payment remains outstanding for 7 days or more, we may:
    • Restrict access to your unit.
    • Enter the unit and take possession of goods.
    • Sell, dispose of, or otherwise deal with goods to recover the debt and associated costs (as permitted by law).
  • You remain liable for any balance owed after goods are sold or disposed of.

5. Insurance

  • You are responsible for ensuring your goods are adequately insured for their full replacement value.
  • We do not insure your goods and are not liable for loss or damage except where caused by our proven negligence.

6. Security

  • Our facility has access controls and monitoring; however, we do not guarantee complete security.
  • You must secure your unit with an appropriate lock and take all reasonable measures to protect your goods.

7. Termination

  • You may terminate your storage agreement by providing written notice as specified in your booking confirmation (usually one billing cycle).
  • We may terminate the agreement with notice if you breach these Terms or fail to pay your fees.
  • Upon termination, you must remove all goods and leave the unit in a clean, undamaged state.

8. Liability

  • We are not liable for:
    • Loss or damage to your goods (unless due to our negligence).
    • Indirect or consequential losses.
  • Our total liability is limited to the monthly storage fee paid by you, except where law prohibits such limitation.

9. Customer Support

  • While access is automated, our team is available to assist you.
  • We respond to phone calls and emails promptly, and aim to resolve any issues as quickly as possible.
  • Contact details:
    • Phone: 01724 247 247
    • Email: info@247flexistorage.com

10. General

  • These Terms are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
  • We may update these Terms from time to time; the most recent version will always be available on our website.

11. Acceptance

By booking a unit and using our facilities, you confirm you have read, understood, and agreed to these Terms.